Insured shipment within 24 hours on working days (€5.95)

Terms and Conditions

Valid from October 2021 for Tonchamp VOF




Article 1 Definitions:


Supplementary contract: a contract whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these products, digital content and/or services are supplied by the trader or by a third party on the basis of an agreement between that third party and the trader;

Withdrawal period: the period within which the consumer can make use of his right of withdrawal;

Consumer: the natural person who is not acting for purposes related to his trade, business, craft or profession;

Day: calendar day;

Digital content: data produced and delivered in digital form;

Contract for an indefinite period of time: a contract that provides for the regular supply of goods, services and/or digital content for a specific period of time;

Durable data carrier: any tool - including e-mail - that enables the consumer or entrepreneur to store information that is addressed to him personally, in a way that allows future consultation or use for a period appropriate to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;

Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person who offers products, (access to) digital content and/or services to consumers from a distance;

Distance contract: an agreement that is concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products, digital content and/or services, whereby until the conclusion of the agreement exclusive or partial use is made of one or more techniques for distance communication;

Model withdrawal form: the European Model withdrawal form included in Annex I of these Terms and Conditions; Annex I need not be provided if the Consumer does not have a right of withdrawal with respect to his order;

Technique for distance communication: means that can be used for the conclusion of an agreement, without the consumer and entrepreneur having to be together in the same room at the same time.


Article 2 - Identity of the entrepreneur


Name of the entrepreneur: Tonchamp V.O.F.


Acting under the name: Tonchamp




Establishment address:


Nieuwe Herengracht 3HS


1011RJ Amsterdam






E-mail address:


Chamber of Commerce number: 83411984


VAT number: NL862864239B01




Article 3 - Applicability


These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the remote agreement is concluded, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the remote agreement is concluded, how the general conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the consumer's request.

If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the text of these general conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general conditions can be consulted electronically and that they will be sent to the consumer free of charge, at his request, either electronically or in another way.

In case specific product or service conditions apply in addition to these general conditions, the second and third paragraphs shall apply accordingly and the consumer can always rely on the applicable provision that is most favorable to him in case of conflicting conditions.


Article 4 - The offer


If an offer has a limited duration or is made subject to conditions, this will be explicitly stated in the offer.

The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true reflection of the products, services and / or digital content offered. Obvious mistakes or obvious errors in the offer will not bind the entrepreneur.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.



Article 5 - The agreement


The contract is concluded, subject to that which is stipulated in paragraph 4, at the moment at which the consumer accepts the offer and the conditions thereof are fulfilled.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of electronic acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.

If the agreement is created electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transmission of data and will ensure a secure web environment. If the consumer is able to pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur may - within legal frameworks - inform the consumer about his payment obligations, as well as all those facts and factors that are important for a sound conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reason not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation.

The entrepreneur will, at the latest upon delivery of the product, service or digital content to the consumer, the following information in writing or in such a way that the consumer in an accessible manner can be stored on a durable medium, send:


The visiting address of the trader's business establishment where the consumer can lodge complaints;

the conditions on which and the way in which the Consumer may exercise the right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal;

the information on guarantees and existing service after purchase;

the price including all taxes of the product, service or digital content; where applicable, the cost of delivery; and the method of payment, delivery or performance of the distance contract;

the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite; and

if the consumer has a right of withdrawal, the model form for withdrawal.

In case of a duration contract, the provision in the previous paragraph applies only to the first delivery.



Article 6 - The price


During the period of validity mentioned in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any prices mentioned are target prices will be mentioned with the offer.

Price increases within 3 months after the conclusion of the contract are only allowed if they result from legislation or regulations.

Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated it and:


they are the result of statutory regulations or stipulations; or

  1. the consumer is authorized to terminate the contract on the day on which the price increase takes effect.

The prices mentioned in the offer of products or services are exclusive of VAT.


Article 7 - Compliance with agreement and additional warranty


The entrepreneur guarantees that the products and / or services meet the agreement, the specifications listed in the offer, the reasonable requirements of reliability and / or usability and on the date of the conclusion of the agreement existing legal provisions and / or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

An additional guarantee provided by the entrepreneur, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer under the agreement can assert against the entrepreneur if the entrepreneur has failed to fulfill his part of the agreement.

By additional guarantee is meant any commitment of the entrepreneur, his supplier, importer or producer in which he grants the consumer certain rights or claims that go beyond what he is legally obligated to do in case he has failed to fulfill his part of the agreement.



Article 8 - Delivery and execution


The entrepreneur will take the utmost care in receiving and carrying out orders of products and in assessing applications for the provision of services.

The place of delivery is the address that the consumer has made known to the entrepreneur.

Subject to what is stated in Article 4 of these general conditions, the entrepreneur accepted orders expeditiously but not later than 40 days, unless a different delivery has been agreed. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the consumer will be informed about this within 30 days after he has placed the order. The consumer in that case has the right to terminate the contract without penalty and the right to any compensation.

After dissolution in accordance with the previous paragraph, the entrepreneur will refund the consumer the amount paid without delay.

The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a pre-designated and the entrepreneur announced representative, unless otherwise expressly agreed.


Article 9 - Payment


Unless otherwise stipulated in the contract or additional conditions, the amounts payable by the consumer should be paid within 14 days after the conclusion of the contract. In case of a contract to provide a service, this period shall begin on the day after the consumer has received the confirmation of the agreement.

The consumer has the duty to inaccuracies in data supplied or specified payment immediately to the operator to report.

If the consumer does not meet his payment obligation(s) on time, he will, after being notified by the entrepreneur of the late payment and the entrepreneur has given the consumer a period of 14 days to meet his payment obligations, after the failure to pay within this 14-day period, owe the statutory interest on the amount due and the entrepreneur is entitled to charge extrajudicial collection costs. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2500; 10% on the following € 2500 and 5% on the following € 5000, with a minimum of € 40. The proprietor may deviate from the aforementioned amounts and percentages in favour of the consumer. We always make the reasonable assumption that we can reach an appropriate settlement.



Article 10 - Transport / Risk


The transport of goods shall take place in a manner to be determined by Tonchamp. Transport shall be at the expense of the Buyer.

Any specific wishes of the Buyer regarding transport or shipment shall be carried out only at the expense and risk of the Buyer.

Tonchamp is entitled to charge a fee for reusable packaging materials, which shall be stated on the invoice. If such a charge is made, it shall be settled after the goods are returned in undamaged condition.



Article 11 - Age limit


Tonchamp does not accept orders from persons under the age of 18.



Article 12 - Complaints


The trader has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the implementation of the agreement must be within reasonable time after the consumer has found the defects, fully and clearly described and submitted to the entrepreneur.

Complaints submitted to the trader will be answered within a period of 14 days, calculated from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.

The consumer should in any case give the entrepreneur 4 weeks to resolve the complaint in mutual consultation. After this period a dispute arises that is subject to the dispute resolution procedure.


Article 13 - Disputes




On agreements between the entrepreneur and the consumer to which these general conditions relate, only Dutch law.




Article 14 - Additional or different provisions


Additional provisions or provisions that deviate from these general conditions, may not be to the detriment of the consumer and should be recorded in writing or in such a way that the consumer can be stored in an accessible way on a durable data carrier.






Tonchamp will not sell your personal information to third parties and will only make it available to third parties who are involved in carrying out your order. Our employees and third parties involved by us are obliged to respect the confidentiality of your data.




We appreciate the trust you place in us and will therefore be extremely careful with your data. Your data will be protected and treated confidentially at all times. If you have any questions about Tonchamp's Privacy Policy, please send an e-mail to We will be happy to help you if you need information about your data or if you want to change it. In case a change of our Privacy Policy is necessary, you will always find the most recent information on this page.