Delivery & Returns
After designing your custom champagne, you can pay for the bottles in your shopping cart.
The payment methods used by Tonchamp are: Amex, Apple Pay, G-Pay, iDeal, Maestro, Master Card, Pay-Pal, Shop Pay & Visa.
All Tonchamp shipments are carried out by Flespakket, a parcel delivery service affiliated with PostNL. The bottles are sent in suitable packaging. As soon as your order has been processed by Tonchamp, it will be transferred to Flespakket.nl. Bottle package has the option of tracing the package by means of a Track & Trace code. In most cases, this will automatically be sent to your e-mail address as soon as the package has been received at PostNL. If this is not the case, you can email to email@example.com.
To take off
It is also possible to collect your custom champagne. Address: Nieuwe Herengracht 3H, 1011RJ Amsterdam. Naturally, no delivery costs will be charged.
The delivery time depends on the services provided by Bottle Package. Please note, PostNL does not deliver on Sundays and Mondays. We aim to deliver your custom champagne within 3 working days. The shipping date may differ on public holidays. No deliveries will be made on the following days:
Ascension Day (May 26)
Whit Monday (June 5)
New Year\'s Day: Saturday, January 1, 2022
Good Friday: Friday April 15, 2022
Easter (Easter and Easter Monday): Sunday 17 and Monday 18 April 2022
King\'s Day: Wednesday 27 April 2022
Liberation Day: Thursday, May 5, 2022
Ascension Day: Thursday 26 May 2022
Pentecost (first and second day of Pentecost): Sunday 5 June and Monday 6 June 2022
Christmas (Christmas and Boxing Day): Sunday 25 and Monday 26 December 2022
Due to the personalized nature of our product, it is unfortunately not possible to return custom champagne.