Delivery & Returns

Order

After designing your custom champagne, you can pay for the bottles in your shopping cart.

To settle

The payment methods used by Tonchamp are: Amex, Apple Pay, G-Pay, iDeal, Maestro, Master Card, Pay-Pal, Shop Pay & Visa.

To deliver

All Tonchamp shipments are carried out by Flespakket, a parcel delivery service affiliated with PostNL. The bottles are sent in suitable packaging. As soon as your order has been processed by Tonchamp, it will be transferred to Flespakket.nl. Bottle package has the option of tracing the package by means of a Track & Trace code. In most cases, this will automatically be sent to your e-mail address as soon as the package has been received at PostNL. If this is not the case, you can email to inquiries@tonchamp.com. 

To take off

It is also possible to collect your custom champagne. Address: Nieuwe Herengracht 3H, 1011RJ Amsterdam. Naturally, no delivery costs will be charged.

Delivery time

The delivery time depends on the services provided by Bottle Package. Please note, PostNL does not deliver on Sundays and Mondays. We aim to deliver your custom champagne within 3 working days. The shipping date may differ on public holidays. No deliveries will be made on the following days:

 

Ascension Day (May 26)

Whit Monday (June 5)

New Year\'s Day: Saturday, January 1, 2022

Good Friday: Friday April 15, 2022

Easter (Easter and Easter Monday): Sunday 17 and Monday 18 April 2022

King\'s Day: Wednesday 27 April 2022

Liberation Day: Thursday, May 5, 2022

Ascension Day: Thursday 26 May 2022

Pentecost (first and second day of Pentecost): Sunday 5 June and Monday 6 June 2022

Christmas (Christmas and Boxing Day): Sunday 25 and Monday 26 December 2022

Returns

Due to the personalized nature of our product, it is unfortunately not possible to return custom champagne.